Rack n. 1. The heavy-duty multi-story steel storage shelving BAYS in the BACK ROOM. 2. See BLACK RACK. 3. The designated repository shelving in the RECEIVING area for any STORE DAMAGED ITEMS, B-ITEMS, OUT-OF-DATE ITEMS, etc. —v. To use the HIGH-LIFT to put a PALLET, often WRAPPED, up into the RACK (1) in the OVERSTOCK area: "Rack this."
Rain Check n. A make-good promissory slip issued by the CUSTOMER SERVICE DEPARTMENT upon CUSTOMER request when a SALE ITEM is OUT OF STOCK, thereby guarantying the CUSTOMER the PRODUCT at the stated SALE PRICE at a later date when the PRODUCT is again available.
Recall v. 1. To remove one or more PRODUCTS from the SHELF immediately upon management notification that there is or may be an unacceptable problem, for the sake of CUSTOMER safety, etc. —n. The official notification to perform such a Recall: "There's a recall on many cat and dog foods." —adj. Any PRODUCT so designated: "Sorry -- that's a Recalled item." NOTE: Any Recalled ITEM is immediately N.F.S. -- Not For Sale -- and will be so flagged at the registers and confiscated. CUSTOMER who have purchased suspect PRODUCT prior to the issuance of the Recall may return it for a full credit or refund at the CUSTOMER SERVICE DESK. Recalled PRODUCTS are generally collected and destroyed on-site, and accounted for under SHRINK.
Receiver n. The person or manager who oversees and tracks the arrival and departure of all PRODUCTS and other VENDOR-related ITEMS that enter and leave the STORE via the TRUCK, VENDOR delivery RUNS, and otherwise. Also tracks STORE DAMAGE, OUT-OF-DATE ITEMS, and other kinds of SHRINK.
Receiving n. 1. The loading DOCK. 2. The DEPARTMENT the RECEIVER manages.
Red Juice n. See SPITFIRE®.
Regular Price n. The usual price for an ITEM when it is not ON SALE, as stated on the uppermost portion of the ITEM'S SHELF TAG.
Reset v. To systematically reorganize an area, aisle, or section of SHELVING by CUTTING IN NEW ITEMS, removing DISCONTINUED ITEMS, and arranging everything according to a given corporate-supplied PLAN-O-GRAM: (E.g., in a note taped to a shelf:) "Attention Night Crew: This section will be reset on (such-and-so date)."
NOTE: Typically if not always done by a RESET TEAM brought in from outside.Reset Team n. An external team of people who specialize in doing RESETS.
Re-Shop n. Any ITEM found out-of-place or declined by a CUSTOMER at check-out that needs to be returned to the SHELF: "That's a re-shop." —v. To return a bunch of such ITEMS to their proper SPOTS on the SHELF: "I'm doing re-shops."
Re-Shop CART n. A SHOPPING CART kept in the BACK ROOM and/or at the FRONT-END to hold abandoned ITEMS discovered around the STORE, or ITEMS declined by CUSTOMERS at CHECKOUT. These CARTS are periodically WORKED by CASHIERS to return ITEMS to their proper SPOTS on the SHELF.
Rim Lock n. An annoying occasional occurrence usually only encountered upon making an H-CUT, and characterized by the bottom rim of one can inside a plastic wrapped CASE resting atop the bottom rim of the very first can you're trying to lift out, thus preventing its easy extraction.
NOTE: How high can you jump while someone stands on your toes? Same thing here. You can't fight Rim Lock; just select a different can to remove first, and bypass the log jam.Run n. A scheduled visit or delivery by a recognized VENDOR: "Do you have another run today?"
Runner n. A long and narrow flatbed CART, with one or two tall vertical ends and an optional shelf that is used to carry e.g., CASES of PRODUCTS around the STORE and up and down the aisles with minimum obstruction to shoppers. See also CART, U-CART. Also FLOAT, GLIDER, U-BOAT.